Mothergood Health PLLC Privacy Policy

Effective Date: April 8, 2024
Last Updated: March 10, 2025

Mothergood Health PLLC (“MGH,” “we,” “us,” or “our”) respects the privacy of everyone who visits our website, www.mothergoodhealth.com (“Website”), and/or opts in to receive SMS/text messages from us. This Privacy Policy explains how we collect, use, disclose, and protect your information. As an Illinois-based mental health practice, we comply with relevant federal and state privacy laws, including the Illinois Mental Health and Developmental Disabilities Confidentiality Act and, to the extent applicable, the Health Insurance Portability and Accountability Act (HIPAA).

1. Information We Collect

We collect two types of information:

Standard Website Traffic (Non-Personal Information):
- General data about your visit (e.g., your browsing activity, time spent on our Website, device type, browser type).
- This data is typically aggregated and does not identify you personally.
- We use this information to improve the functionality and user experience of our Website.
Personal Information (Voluntarily Provided):
- Examples include your name, mailing address, email address, phone number, and any other information you provide when you donate, complete a form, request information, sign up for a newsletter, or otherwise interact with us.
- If you opt in to receive SMS/text messages from us, we also collect your phone number, consent to receive text messages, and your messaging history related to our communications.
- In some situations, we may collect health-related information if you voluntarily provide it or if required to provide our mental health services. Such information is handled in compliance with applicable Illinois and federal law (including HIPAA, if applicable).

We may also collect information from third parties (e.g., service providers or affiliates) that help us operate our business or provide you with services.

2. How We Collect Your Information

Directly from You:
When you provide it by filling out forms on our Website, requesting services or information, emailing or calling us, or opting in to receive SMS/text messages.
Automatically (Website Analytics):
Through cookies or similar technologies that track how you use our Website (e.g., pages visited, links clicked).
From Third Parties:
We may receive information about you from service providers or partners if it is necessary to fulfill your requests or provide our services (e.g., for scheduling or payment processing).

3. How We Use Your Information

We use the information we collect for various purposes, including to:

Website Improvement:
Analyze site traffic and usage to enhance our Website’s design, content, and user experience.
Provide Services & Respond to Requests:
Fulfill your requests (e.g., scheduling an appointment, providing mental health information or resources, processing donations, or delivering newsletters).
Communications & Updates:
- Send you SMS/text messages (if you have opted in) about appointments, important updates, or resources relevant to your care or interests.
- Provide updates, promotions, or other relevant content consistent with your preferences.
Business Operations:
Manage our day-to-day operations, including recordkeeping, auditing, and compliance with legal obligations.
Marketing & Fundraising (With Consent):
Send you information about MGH programs, services, events, or charitable giving opportunities if you have opted in to receive such communications.

4. SMS/Text Messaging

When you opt in to receive SMS/text messages from MGH:

Consent:
You consent to receive recurring text messages (e.g., appointment reminders, relevant updates) at the phone number you provided. You may opt out at any time by replying “STOP” to any text or by contacting us using the methods in Section 11.
Data Collected:
We may collect your phone number, consent status, and any SMS/text history you have with us (including messages you send to or receive from us).
Purpose:
We use this information solely for the purpose of sending you the SMS/text messages you have requested or that are necessary for providing services and communicating with you effectively.
Opt Out & Help:
- To stop receiving text messages at any time, reply “STOP.”
- For help, reply “HELP” or contact us directly at info@mothergoodhealth.com or call (847) 986-8010.

Please note: Standard messaging and data rates may apply. Check with your mobile carrier for details.

5. Disclosures of Your Information

MGH does not sell or rent your personal information, phone number, or SMS consent data to third parties for marketing purposes. We only share your information:

Within MGH and Affiliates (With Consent):
If you have opted in to receive updates from our affiliates or partners about related programs or resources.
With Service Providers:
We engage third-party service providers (e.g., IT services, hosting providers, payment processors) who need access to your information to perform services on our behalf. These providers are contractually obligated to maintain the confidentiality and security of your information.
Legal Compliance & Protection:
We may disclose your information if required by law or in response to valid legal processes, administrative orders, or to protect the rights, property, or safety of MGH, our clients, or others.
Business Transactions:
In the event of a merger, acquisition, reorganization, restructuring, or sale of assets, your information may be transferred as part of that transaction, subject to standard confidentiality arrangements.

Your health-related information is protected by Illinois and federal privacy laws. We will not use or disclose your health-related information except as permitted or required by law.

6. Your Choices

Opt Out of Communications:
- You may opt out of email communications by clicking the unsubscribe link in any MGH email or by emailing us at info@mothergoodhealth.com.
- You may opt out of SMS/text messages by replying “STOP” to any text or by contacting us directly.
Limit Data Collection:
You can limit the use of cookies through your browser settings. However, certain Website features may not function properly if cookies are disabled.
Access & Update Your Information:
- You have the right to request access to and correction of your personal information.
- If you would like to update your information or request its deletion where legally permissible, contact us at info@mothergoodhealth.com or via mail (see Section 11).

7. How We Secure Your Information

We employ various measures to protect your information, including:

Encryption:
We encrypt sensitive information (e.g., health-related data or payment details) during transmission.
Access Controls:
Only authorized personnel with a valid business need can access your personal and health-related information.
Secure Data Storage:
We store data in secure environments that comply with administrative, technical, and physical safeguards.
Security Audits:
We periodically review our security practices to guard against unauthorized access or use.

Despite our efforts, no website, database, or data transmission can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately (see Section 11).

8. Links to Other Websites

Our Website may contain links to third-party websites or resources. MGH is not responsible for the privacy practices or the content of these external sites. We encourage you to review the privacy policies of any linked websites you visit.

9. Children’s Privacy

Our services are primarily intended for adults seeking mental health services. We do not knowingly collect personal information from children under 13 without parental consent. If you believe a child under 13 has provided us with personal information, please contact us so we can take appropriate steps.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or relevant laws. If we make material changes that affect how we handle personal information, we will provide prominent notice (e.g., by email notification to registered users or by posting a notice on our Website). We encourage you to review this Policy whenever you access our Website or interact with our SMS services to stay informed about our privacy practices.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us by:

Email: info@mothergoodhealth.com
Phone: (847) 986-8010
Mail:
Mothergood Health PLLC
33 West Higgins Road Suite 950
South Barrington, IL 60010

You can also text “HELP” for support to (847) 986-8010 if you opted in to our texting service.

Acknowledgment
By using our Website, providing personal or health-related information, or opting in to receive SMS/text messages, you acknowledge that you have read and understand this Privacy Policy and that we will collect, use, store, and disclose your information in accordance with this Policy and as permitted by law.